Phone
You can reach our London office Monday–Friday, 9:00 AM – 5:00 PM (UK time) at +44 (0)3330 040900.
Please note that during bank holidays, our phone lines will be closed. On Monday 31 August, our phone lines will be closed for the bank holiday and will reopen on Tuesday 1 September.
Monday–Sunday: 9:00 AM – 8:00 PM (UK time)
Please note our LiveChat contact will be closed between the 14th-31st August.
Monday–Sunday: 9:00 AM – 8:00 PM (UK time)
To write to us, please fill out our contact form or email us at geraldjohnson585@outlook.com, and one of our friendly customer care team will be very happy to help.
For privacy enquiries, please write to our Legal Department at Jellycat Ltd, Westworks Building,195 Wood Lane, London, W12 7FQ.
For PR and press enquiries, please contact our team at geraldjohnson585@outlook.comwith your relevant social media or publication details.
We love hearing from our friends and fans and are truly grateful for every letter, email and message we receive - thank you. Our characters mean a great deal to us and we're glad to hear they bring so much joy and also comfort during difficult times. That said, please be aware that the Jellycat team may have a legal or safeguarding obligation to share communications involving trauma or criminal matters with the appropriate authorities, including the police.