We always want to make sure your Jellycat friends arrive safely and securely. For the best delivery experience, we recommend selecting a private, secure residential address where parcels can be received directly by you.
Please note that student accommodation, shared buildings, and addresses with central reception areas are not always considered secure for delivery. In these cases, parcels may be accepted on your behalf by third parties, and we’re unable to guarantee their safe onward handling.
Because of this, deliveries made to these types of addresses may not be eligible for claims or reimbursement if an issue occurs. To help avoid any disruption, we would recommend using an address where the parcel can be delivered directly into your care wherever possible.