Limited Time: 30% Off Sitewide · Discount Automatically Applied
Explore Jellycat
Your Bag

Your bag is empty

Don’t worry, there’s plenty more to explore!

Bartholomew Bear and friends exploring a caveExplore All

How long does it take for an order to be delivered?

Delivery Information

During checkout, our website will show the delivery methods available for your destination, the shipping price, and the estimated delivery time in working days from the date your order is dispatched.

Estimated delivery times are provided by our delivery partners and are not guaranteed. They are intended as a guide only, as delivery times can be affected by factors outside our control.

UK Delivery

Orders over £50

Delivery method Estimated delivery Price
Standard – Royal Mail Within 4 working days, Monday–Saturday Free
Express – DHL Estimated 3 working days, Monday–Friday £7.00
Next Day – Royal Mail Next working day when ordered before 2pm, Monday–Friday £9.00

Orders under £50

Delivery method Estimated delivery Price
Standard – Royal Mail Within 4 working days, Monday–Saturday £5.00
Express – DHL Estimated 3 working days, Monday–Friday £7.00
Next Day – Royal Mail Next working day when ordered before 2pm, Monday–Friday £9.00

Please note that Next Day delivery applies to orders placed before 2pm Monday–Friday and is subject to the service being available for your delivery address.

Europe

Delivery to Europe is available with duties and taxes included.

Orders under £75

Delivery method Estimated delivery Price
Standard Estimated 10 working days £8.00
Express – DHL Estimated 4 working days £18.00

Orders over £75

Delivery method Estimated delivery Price
Standard Estimated 10 working days Free
Express – DHL Estimated 4 working days £18.00

The European delivery service includes duties and taxes, so there should be no additional import duties or taxes to pay on delivery.

Rest of World

For destinations outside the UK and EU:

Delivery method Estimated delivery Price
Standard Estimated 9–11 working days £12.00
Express – DHL Estimated 6 working days £30.00

These prices apply to orders both under and over £75.

Working Days & Delivery Estimates

Working days do not include Saturdays or Sundays, or public holidays in the UK or the destination country.

Delivery estimates begin from the date your order is dispatched, not from the date the order is placed.

While our delivery partners aim to deliver within the estimated timeframe, delivery dates are estimates only and are not guaranteed.

Unexpected delays can occur due to circumstances outside our control, including:

  • Severe weather
  • Natural disasters
  • Courier or logistics disruptions
  • Customs delays
  • Local service interruptions
  • Other unforeseen circumstances

Remote areas may require an additional 1–2 working days.

Remote Areas

Some remote destinations may require additional delivery time. In the UK, this may include areas such as:

  • Aberdeen
  • Shetland and Orkney
  • Scottish Highlands
  • Western Isles
  • Inverness
  • Oban
  • Isle of Man
  • Scilly Isles
  • BFPO addresses

We are unable to deliver to PO Boxes or APO/FPO addresses.

Countries Currently Unavailable for Delivery

Due to ongoing regional disruptions affecting courier and logistics services, we are currently unable to ship orders to:

Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia and the UAE.

We apologise for the inconvenience and hope to resume service to these destinations as soon as possible.

Important Information About Dispatch

If your order has been affected by an unexpected processing or system delay, you will receive a dispatch confirmation email as soon as your order has been shipped.

Once your order has been dispatched, the delivery timeframe will depend on the shipping method selected at checkout and the destination.

Contact Us