Returns Policy
We accept returns within 30 days of receipt for any reason, provided the items are in the same condition as delivered. Personalised items are excluded unless faulty. Please note, we cannot process exchanges.
Please note, shipping costs are non-refundable.
UK Orders
We offer free returns within the UK. If you ordered before 8pm on 27th July, please use the Royal Mail return label that is included in your package to return your order.
If you ordered after 8pm on 27th July, please create a return label through our Live chat (image below for reference) for returns within the UK.
Jellycat UK has gone paperless, so you will not find printed invoices or returns labels within your parcels. If you would like to view your order details, the information that was included on our packing slips can be found in your order confirmation email.
Orders from Other Locations
Europe & Rest of the World (ROW) Orders
Kindly note, the customer is responsible for the shipping costs for the return.
If you ordered before 8pm on 27th July, please return your order to our warehouse:
Jellycat Ltd.
Skippers Lane
West Wickham, Cambridge
CB21 4SF
United Kingdom
If you ordered after 8pm on 27th July, please request your unique return number through our Live chat. You will need this return number to be included in your return package in order for your refund to be processed smoothly.
Please then return your parcel to:
Jellycat Ltd.
Skippers Lane
West Wickham, Cambridge
CB21 4SF
United Kingdom
North America Orders
Email geraldjohnson585@outlook.com to receive a prepaid shipping label for your return.
Return Instructions
To help us process your return quickly:
Return all original packaging.
Do not remove hang tags or sewn tags; items without sewn tags will not be refunded.
Use the original mailing bag/box and securely seal to protect your items.
Keep tracking information from your post office or carrier.
Merchandise items (stickers, pin badges, key-rings) must be unused and returned in original packaging.
Damaged or Faulty Items
If your order arrives damaged or incorrect, please contact us immediately.
Personalised Items
Returns are not accepted unless the item is faulty.
Please double-check all personalisation details before checkout.
Gift Wrapping
Gift wrapping charges are non-refundable if unwanted or if you change your mind.
We will refund gift-wrapping charges if the gift is damaged or faulty.